https://sacoronavirus.co.za/ Hair Products shipped during lock down

Shipping & Returns


SHIPPING COSTS

FREE Shipping during lock-down

Orders above R400 will have FREE delivery.

Orders below R400 will incur a R50 delivery fee.

Deliveries to remote areas may incur a delivery charge, this will be communicated on email before dispatch.

SHIPPING


Our team will do it's best to deliver all products in a timely fashion, if deadlines cannot be met we will contact you via email.

Orders will be dispatched on the same day if an order is made before 12:00 on a working day.

Orders will be dispatched the next working day if an order is made after 12:00 on a working day.

If an order is placed on a weekend or public holiday this will be dispatched on the working day following the weekend or public holiday.

Once order is dispatched it will take 1 - 5 working days to deliver. The major cities will most likely have a 1 day deliver time, whereas non major cities will take between 1 - 5 days.

RETURNS AND EXCHANGES

If products are damaged on arrival the customer has 7 working days after delivery to inform Edge via email (info@edgeformen.co.za) that they are damaged. Should the customer fail to do so the customer shall be deemed to have accepted the products.

If you receive the wrong products please inform Edge within 7 working days after delivery, if Edge is not informed within 7 days, the customer shall be deemed to have accepted the products.

If you would like to return products for any reason you may do so within 7 working days of receiving the products. The products must be unopened and in a sale-able condition. You will be refunded the cost of the products, however shipping charges will not be refunded.

The only time shipping charges will be refunded is if it is an error on Edge’s side.

Edge will approve via e-mail before any products are shipped back to the Edge. The responsibility of the goods when the customer returns the products is the responsibility of the customer until such time as they are accepted by Edge on the other end.

If products have been damaged due to negligence or misuse refunds and warranties will not be applied to the damaged products.

For reasons of hygiene we are unable to offer refunds, replacements or exchanges on any opened or used products.

Refunds will only be paid once the problem has been resolved with the customer and Edge.